FAQ
🧠 Frequently Asked Questions – Electromax Store
1. Who are we?
Electromax Store is a modern and innovative brand dedicated to making everyday life smarter and easier. We specialize in smart devices and practical technology for your home, car, and office. Our goal is to offer reliable solutions that save you time, energy, and effort while keeping things affordable and user-friendly.
Our mission is to make smart technology accessible to everyone by offering affordable, high-quality products that simplify daily routines and improve quality of life. We aim to empower customers—especially in emerging markets—with tools that are easy to use, energy-efficient, and designed to solve real-life needs.
Our vision is to become a global leader in the smart living industry, helping households and businesses benefit from intelligent technology. We believe in continuous innovation, building customer trust, and delivering long-term value through exceptional service and product performance.
2. Which countries do you ship to?
We currently ship to countries where secure payments through PayPal are available, including South Africa, Nigeria, Kenya, Ghana, Germany, France, and Spain. If you're in one of these countries, you can shop confidently knowing your order is protected and supported.
3. How long does delivery take?
Delivery usually takes between 8 to 16 business days, depending on your location. Once your order is shipped, you will receive an email with a tracking number. You can follow the status of your package using that link or by checking the shipment details in your PayPal account if you used it for payment.
4. How can I track my order?
After shipping, we’ll send you a confirmation email with your tracking number. This allows you to monitor your package in real-time. If you used PayPal, you can also log into your PayPal account and view tracking information. If you need help, simply contact us and we’ll assist you as quickly as possible.
5. What payment methods are accepted?
We accept secure payments via PayPal Business, credit and debit cards (Visa, Mastercard, etc.), cryptocurrency through BitPay, and local payment gateways depending on your country. All payment methods are safe, encrypted, and fast.
6. What if my product arrives damaged or defective?
If your item arrives with any factory defect or damage from shipping, you have 48 hours from the time of delivery to report the issue. We’ll replace the item free of charge, and the return shipping will also be completely covered. Just contact us with your order number, a description of the issue, and a clear photo.
7. How long is the product warranty?
All our products include a 90-day warranty. This warranty covers any malfunction or manufacturer defect, as long as it wasn’t caused by misuse or physical damage. We will repair or replace your product during this period without any extra cost.
8. Can I cancel or change my order?
Yes, you can cancel or make changes to your order within 12 hours of placing it. After that time, your package may already be processed or shipped. To request changes, contact us as soon as possible through WhatsApp or Instagram support.
9. How can I contact Electromax Store?
If you have questions about your order, shipping, or product info, feel free to reach out anytime. To send us an email, simply visit our official website and go to the contact section.
Instagram: @electromaxstore2
WhatsApp: +1 789 936 5145 (Electromax Support)